Canada, Hawaii, Alaska

Canada Customer Information

Prices:

All prices reflected on Nature’s One Direct website are in US dollars and are converted to Canadian dollars at the current exchange rate when the charge to the credit card is processed.

Return Policy:

As per U.S. Homeland Security policies, shipments crossing the U.S. border cannot be returned to NaturesOneDirect.com. For this reason, all sales of products delivered to customers living in Canada are final.

Broker:

A&A Contract Customs Brokers LTD

Shipments:

Orders are shipped via UPS ground within 2 business days of receiving the orders. For Canadian orders, you will receive your products within 7-10 business days after placing an order. We do not offer expedited shipping services to Canada. Shipping rates include GST and duty for all non-food products. GST and duty are not charged for Baby's Only Organic® Toddler Formulas. Brokerage fees are included in the shipping rates.

Shipping Rates - Canada
UnitsShipping Fee + Broker Fee
1 - 6 Cans $23.95
7 - 11 Cans $27.95
1 Case $35.95
2 Cases $50.95
3 Cases $65.95
4 Cases $84.95
5 Cases $95.95

*If you would like to purchase more than 5 cases, please Contact Us so that we can determine the current shipping rate and broker fee. A flat shipping fee of $250.00 will be added to the order if we are not contacted to determine the exact shipping cost.

Tracking:

We will send you a shipment confirmation email once your order departs our warehouse. Your confirmation email will contain a UPS tracking number that links to the UPS website, www.UPS.com. UPS also provides the estimated delivery date for each package.

Deliveries:

If the UPS tracking information shows the order has been delivered, be sure to check everywhere. Occasionally, carriers will leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item as returned, contact us by email or phone. We may have the wrong shipping address or the driver may have attempted to deliver it, but was unsuccessful. It is up to the driver's discretion whether to require a signature when delivering your order or whether to simply drop it off at your doorstep or with a building manager or doorman. If the driver feels it is best to obtain a signature, s/he will make a few attempts to obtain one. A note will be left at your door. After that, the package will be returned as "undeliverable." Orders that are returned or refused will be credited to your account, less the actual amount of UPS's delivery fee. These undeliverable orders will not be resent. A new order must be placed.

Alaska & Hawaii Customer Information

Shipments:

We ship UPS Ground and get all orders out the next business day and sometimes even the same day. For orders to Alaska or Hawaii, you will receive your products within 7-10 business days after placing an order. We do not offer guaranteed overnight shipping.

Shipping Rates - Alaska/Hawaii
Individual Units $15.95
1 Case $25.95
2 Cases $34.95


*If you would like to purchase more than 2 cases, please <a href="http://p10.hostingprod.com/@naturesonedirect.com/solidcactus/contact-form.HTML" target="_blank">Contact Us</a> so that we can determine the current shipping rate.<p></p></dd>

Tracking:

We will send you a shipment confirmation email once your order departs our warehouse. Your confirmation email will contain a UPS tracking number that links to the UPS website, www.UPS.com. UPS also provides the estimated delivery date for each package.

Deliveries:

If the UPS tracking information shows the order has been delivered, be sure to check everywhere. Occasionally, carriers will leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item as returned, contact us by email or phone. We may have the wrong shipping address or the driver may have attempted to deliver it, but was unsuccessful. It is up to the driver's discretion whether to require a signature when delivering your order or whether to simply drop it off at your doorstep or with a building manager or doorman. If the driver feels it is best to obtain a signature, s/he will make a few attempts to obtain one. A note will be left at your door. After that, the package will be returned as "undeliverable." Orders that are returned or refused will be credited to your account, less the actual amount of UPS's delivery fee. These undeliverable orders will not be resent. A new order must be placed.