Return Policy

If you would like to return a product for any reason, we will accept returns of UNOPENED packages within 30 days of the sale date and issue you a credit to the credit card for the sale price of the product(s). Shipping fees originally paid are not refunded. You are responsible for the actual shipping charges associated with delivering and returning the packages, even if shipping was initially free. However, you will not bear any shipping costs if the return is due to our error.

We cannot accept returns of OPENED product or partial case purchases, unless we sent you the wrong merchandise or there is a defect in the product. If it is a defective product, you may return the merchandise within 30 days of the sale date and we will issue you a full credit.

How to Return a Product

Before returning any product, you must contact our customer service center by dialing 1-888-227-7122 or send an email through our Contact Us page or to CustomerService@NaturesOneDirect.com. We will issue a Return Authorization Code that you must receive prior to shipping the product back. You must include the Return Authorization Code, your name, address, phone number and order number in or on the return package. Once the merchandise is received, an e-mail will be sent and a credit will be applied to your account.

  • Returns should be sent to:
Attn: Returns (Include the Return Auth Code & Order #)
  • Nature's One
    Green Meadows Commerce Center
  • 8754 Cotter Street
  • Lewis Center, OH 43035

Packing & Sending Your Return

Returns can be shipped using any carrier that is convenient for you. Please package the merchandise so that it will not be damaged when in route. When addressing the package, include the Order Number and Return Authorization Code given to you by our customer service department on the address label.

  • Atten: Returns (Include the Return Auth Code & Order #)
  • Nature's One
  • Green Meadows Commerce Center
  • 8754 Cotter Street
  • Lewis Center, OH 43035

If we sent you the wrong product(s) or there was a defect, we will send a UPS carrier with a prepaid label to your home within a few business days to pick up the shipment and return it to our warehouse.
You will be notified via e-mail once your return has been received and processed.

Exchanging Formula

When starting your baby out on Baby's Only Organic® formula, PediaSmart®, or PediaVance® for the very first time, we recommend that you order one or two cans/bottles to insure your baby tolerates the product well. Then you may want to order by the case to enjoy discounts and free shipping.  We do not exchange product.  Please refer to our return policy if you would like to return product.