Customer Support

Shipping

Free Shipping

Receive free shipping* when you purchase $60.00 worth of product or more. Free shipping will be applied at checkout.


*standard shipping within Contiguous USA - excludes Alaska and Hawaii.

Expedited Shipping

If you want your order faster you can upgrade your shipping option in the checkout process. Shipping times and rates are calculated based on address and shipping time selected. These orders also go out same day if ordered by 2 pm (Eastern Time) Monday-Friday. Please note Sunday doesn't count as a delivery day.

NOTE: Orders received after 2pm on Friday, and on Saturday or Sunday are shipped on a Monday for a Tuesday delivery.

Please note for Next Day delivery:

  • Order by 2 pm (Eastern Time) Monday-Thursday for delivery the next day.
  • Order by 2 pm (EST) Friday for delivery on Monday.
  • Order after 2pm Friday, any time on Saturday or any time on Sunday for delivery on Tuesday.

 

Shipping Restrictions

We currently deliver only within the contiguous United States, Alaska, Hawaii,and Canada. USPS is the only carrier delivering to a PO Box Addresses.

Canada Shipments

We ship UPS Ground to all Canadian addresses. At this time, we do not offer expedited shipping services to Canada.

Canada Shipping Rates

We do our best to provide the lowest shipping quotes available from UPS. Shipping rates include GST and duty for all non-food products. GST and duty are not charged for Baby's Only Organic® Toddler Formulas, PediaSmart ®or Pediavance® Products. Brokerage fees are included in the shipping rates.

Alaska/Hawaii Shipments

We ship UPS Ground to all Alaska/Hawaii addresses. At this time, we do not offer guaranteed expedited shipping services to Alaska or Hawaii.

Alaska/Hawaii Shipping Rates

Shipping rates do apply to all Alaska & Hawaii orders and will vary depending on the weight of your purchase. We do our best to provide the lowest shipping quotes available from UPS.

APO/DPO/FPO Shipments

We ship USPS Ground to all APO/DPO/FPO addresses. At this time, we do not offer expedited shipping services to APO/DPO/FPO addresses.

APO/DPO/FPO Shipping Rates

Shipping rates do apply to all APO/DPO/FPO orders and will vary depending on the weight of your purchase. We do our best to provide the lowest shipping quotes available from USPS.

Damaged or Incorrect Shipments

We are Sorry! If you receive a shipment that is damaged or incorrect,please to contact our customer service team by dialing 1-888-227-7122 within 7 days of receiving the order. Please keep all original packaging in case a claim is filed. Adjustments, corrections, and claims cannot be processed after the 30 day Return Policy window.


Delivery

Processing & Delivery Times

Orders are shipped via UPS Ground, FedEx Ground, or USPS Priority Mail within 2 business days (Monday - Friday) of receiving the order. For most of the contiguous USA, you will receive your products within 2-5 business days after shipping the order.Orders received after 2 pm on Friday, and on Saturday or Sunday are shipped on a Monday.

East coast deliveries arrive in approximately 2-3 business days

Midwest deliveries arrive in approximately 3-5 business days

West coast deliveries arrive in approximately 4-6 business days

Canada Processing & Delivery Time

Your order will be processed and shipped within 2 business days (Monday - Friday) of receiving the order. You will receive your products within 5-10 business days after placing an order. Orders received after 2 pm on Friday, and on Saturday or Sunday are shipped on a Monday.

Alaska/Hawaii Processing & Delivery Time:

Your order will be processed and shipped within 2 business days (Monday - Friday) of receiving the order. You will receive your products within 7-10 business days after placing an order. Orders received after 2 pm on Friday, and on Saturday or Sunday are shipped on a Monday.

APO/DPO/FPO Processing & Delivery Time

Your order will be processed and shipped within 2 business days (Monday - Friday) of receiving the order. Depending on where we are shipping your order, it could take 7-14 business days or longer to receive.

Deliveries when you’re not Home

NaturesOne.com does not require a signature for delivery of your order. It is up to the driver's discretion whether to require a signature when delivering your order or whether to simply drop it off at your doorstep or with a building manager or doorman. If the driver feels it is best to obtain a signature, s/he will make a few attempts to obtain one. A note will be left at your door. After that, the package will be returned as "undeliverable." Orders that are returned or refused will be credited to your account, less the amount of the delivery fee. These undeliverable orders will not be resent. A new order must be placed

Products Arriving Together

We do our very best to ensure all products are shipped out together in one box and will arrive at the same time. However, if the order is large and is shipped in more than one box, they may arrive separately - although that is rare. To determine the number of boxes shipped to you, log in to your account to see the quantity of tracking numbers listed for your order. For example, if you have two tracking numbers associated with your order you should expect 2 separate boxes to arrive.

Delivery Conditions

We would like to assure you that all of the products by Nature’s One® can withstand exposure to warm or cold weather conditions during the delivery period.

Missing Delivery

If the tracking information shows the order has been delivered, be sure to check everywhere. Occasionally, carriers will leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. If you still are unsuccessful at finding your delivery, please contact our customer service team by dialing 1-888-227-7122. We may have the wrong shipping address or the driver may have attempted to deliver it, but was unsuccessful.


Returns

Return Policy

If you would like to return a product for any reason, we will accept returns of UNOPENED product within 30 days of the sale date and issue you a credit for the sale price of the product(s). Shipping fees originally paid are not refunded. The customer is responsible for the actual shipping charges associated with delivering and returning the packages, even if shipping was initially free.

We cannot accept returns of OPENED product or partial case purchases, unless we sent you the wrong merchandise or there is a defect in the product. If it is a defective product, you may return the merchandise within 30 days of the sale date and we will issue you a credit.

How to Return Product

Please contact our customer service team by dialing 1-888-227-7122 or send an email through our page regarding your return. We will issue a Return Authorization Code that you must receive prior to shipping the product back. You must include the Return Authorization Code, your name, address, phone number and order number in or on the return package.


Returns should be sent to:


Attn: Returns (Include the Return Auth Code & Order #)

Nature's One

8754 Cotter Street

Lewis Center, OH 43035


Returns can be shipped using any carrier that is convenient for you. Please package the merchandise so that it will not be damaged when in route.Once the merchandise is received, an e-mail will be sent and a credit will be applied to your account.

Alaska/Hawaii Processing & Delivery Time:

Your order will be processed and shipped within 2 business days (Monday - Friday) of receiving the order. You will receive your products within 7-10 business days after placing an order.

Canada Return Policy

As per U.S. Homeland Security policies, shipments crossing the U.S. border cannot be returned to NaturesOne.com. For this reason, all sales of products delivered to customers living in Canada are final.

Exchanging Formula

At this time, we do not exchange product. Please refer to our return policy if you would like to return product


Cancel/Change Order

Cancel/Change Order

To provide you with quick and efficient shipping, once an order is placed we are unable to edit or cancel an order. However, you may return your order for a refund. Please review our Return Policy if you wish to return your order. **Please note: Coupon codes cannot be added to orders after the order has been submitted.


Sample Program

Sample Program

Our free sample program is intended to help you find the right Nature's One™ product for your child. That is why we offer a 12.7oz retail sized can; so you can make sure the product you choose is a good fit for your child over several feedings not just one or two.  However, should the product you sample not be a good fit for your child, please call our customer service team at (888) 227-7122 for further product assistance.

 

How to order a free sample:

Our sample program is now simple and easy! Just go to the Product Page of the product you would like to sample and select "Sample" then click the "Add Free Sample" button.  Once you complete our short survey, you will given a coupon code that will remove the product cost during the check out process.  At that point you can check out or continue shopping.

 

The Fine Print:

-Limit 1 per household per brand. Multiple brand sample orders will be cancelled.

-You must be a registered customer to participate in this free sample program.

-There is a $5.95 shipping fee within the contiguous US and additional shipping fees apply to Hawaii, Alaska and Canada.

-No additional coupons may be applied to free sample orders.


Subscribe and Save

Subscribe and Save

With the Subscribe and Save program, you will now be able to get your order on a Weekly, Bi-Weekly or Monthly basis. 6-pack case(s) are the only product quantities that are eligible for a subscription order. There is no fee to subscribe and you will automatically receive a 20% discount when placing a subscription order; no coupon code is needed.

 

Please Note: We cannot combine discounts. If you already currently receive a discount due to your enrollment in a discount group (Multi-Birth, Military, Medical Hardship, Healthcare Professional) and wish to subscribe, you will only receive the 20% discount associated with the subscription program

 

Subscription Option Cycles:

-Weekly: 7 Days

-Bi-Weekly: 14 Days

-Monthly: 30 Days

 

You can cancel your subscription or update your payment method for your subscription option within your account settings at any time. If you wish to skip your next subscription delivery, please contact our customer support team at 1-888-227-7122.

 

NOTE: For your security, only customers can initiate and cancel a subscription option.

 

**The only form or payment accepted for a subscription order is a MasterCard, Visa, Discover or American Express**